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The research is clear. It is all about Managing the Human Side of Businesssm that makes the difference in organizational performance. Leaders engaging employees who engage customers; these are the drivers of success for the best organizations. Yet so few organizations achieve their best and many often struggle to just survive, with some not winning that struggle. These organizations place their management focus on the technical side of their business, ignoring the Human Side, placing little or no emphasis on the elements that drive high-performance.
Imagine a workplace where all employees are fully engaged in what they do, and go to extreme lengths to fulfill their responsibilities each day.
They feel connected to the purpose and vision of the organization because they have a clear understanding of how vital the service is that you are providing to your customers and the community. They also see a clear connection between what they do and the success of your organization in fulfilling its purpose.
As a result, employees see their work as meaningful, they look forward to coming to work, and have a sense of pride in what they do, and the organization they work for. They constantly strive to do their best every day and find ways to improve.
Information is exchanged freely as needed, feelings and opinions are openly discussed and people do not have hidden agendas.
Expectations are clear, disagreements are discussed and resolved and individual performance is discussed and agreed on without having to rely on a formal process.
Differences are valued, employees feel respected for their contribution, and have input into how the organization can be more successful.
People keep their commitments, strive for excellence in everything they do, and can count on each other for support.
This is a place where people want to work... a workplace based on Trust and Personal Responsibility.
The outcome is obvious. Customer satisfaction improves, staff turnover reduces and productivity and profitability increase. We accomplish this by working closely with our clients and combining the right components to create a culture of Trust and Personal Responsibility throughout the entire organization.
We believe that every organization can be their best. It isn’t just reserved for those select few organizations, such as Ritz-Carlton, Nordstrom’s, 3M, General Electric, Walgreens, and Wells Fargo. Any organization can chose to intentionally set out to improve its culture, engage its employees and customers, and provide exceptional products and services. We have found these same “world-class” companies in all sizes and in many numbers throughout our travels. And just like their larger cousins, they are all effective at Managing the Human Side of Businesssm.
Within the pages of our website we share with you our thoughts about how you can create that same excellence in your organization. Please feel free to review our articles, sign up for our newsletter, or participate in our Seven Elements in Action blog. You can also review the programs and approaches we take to help our clients create the kinds of cultures that allow for them to be their best. If you decide that you might be interested in having us help your organization to become its best, then please give us a call. We will be happy to talk with you about taking the next step to becoming a high performance organization. Your achievement of success and significance is our desire.